Direct spending at the travel industry annually dropped .7 billion each day, 3.1 million one hour or so roughly .9 million per moment, and ,400 per 2nd, based on research by the united states Travel Association. In addition, the worldwide hotel industry revenue is forecast to get 0 billion in 20-16 from the united states alone.

Because you may observe, the hospitality and travel market is growing and flourishing without the signs of slowing at the future. With this particular enormous quantity of momentum, nevertheless, comes intense rivalry from brand-to-brand, advocating hospitality and travel businesses that are seriously interested in customer devotion to upward their customer adventure matches.One main means to achieve this would be to assemble a loyalty system that's focused around improving customer encounter. Let us look at some studying to pinpoint what that way.Colloquy recently researched 2000 US consumers to find extra info in regards to the distinct operational appeals of a website run by means of a loyalty plan.

The outcome signaled the critical requirements were convenience and personalization.83 percent of respondents stated They'd utilize it in case it had been simple to utilize75 percent of respondents stated They'd utilize it in case it enabled simple itinerary alterations69 percent of respondents stated They'd utilize it permits for paying traveling expenditures with devotion points69 percent of respondents stated They'd utilize it supplied advice about projected traveling destinations64 percent of respondents stated They'd utilize it kept track of traveling tastes56 percent of respondents stated They'd utilize it supplied personalized traveling Tips53 percent of respondents stated They'd utilize it provided customization of in Flight conveniencesPersonalization and advantage are all definitely awesome criteria for dedication programs, and directly in accord with this 20 17 Deloitte tips for purposeful growth within every element of their hospitality and travel market.Given we've got any thoughts of just what the attention of constructing a sturdy loyalty app for hospitality and travel should be, let us look in mails from 7 businesses which use convenience and personalization to effortlessly accentuate their loyalty programs and also solidify a favorable client experience.Inch. The SavoyThe Savoy sends personalized mails for their own devotion associates together with advice that fulfills personal preferences, beyond reservations, or even up coming trips. From the case below, The Savoy sends personalized tips to a contributor who's going to pay a visit to London. Having this particular kind of targeting, loyalty clients receive just mails that will definitely exude individual pursuits.

Hilton Honors Greater China Up To 25% Off Sale

Hilton Honors has launched new up to 25% off sale for stays in Greater China (China, Hong Kong, Macau and Taiwan).

The only problem is that they have forgotten to attach the correct T&Cs for this offer that just started this Monday. The valid stay and booking dates are unclear.

Whine Wednesdays: Work Desk Design Disasters Case JW Marriott Singapore South Beach

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This week the Whine Wednesday deals with an issue that is unfortunately spreading or some would say disappearing even from some full service hotels: work desks!

Whine Wednesdays Work Desk Design Disasters

A ufc1 reader sent me a photo about very dysfunctional work desk/television combo that Marriott has at their JW Marriott South Beach property in Singapore.

Shangri-La Golden Circle Triple Points January 22 – April 30, 2018

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Shangri-La’s Golden Circle has launched new triple points promotions for stays consumed between January 22 – April 30, 2018.

Shangri-La Golden Circle Triple Points January 22 - April 30 2018

You must make the booking using Shangri-La’s mobile app to earn double points. Members that then check in or check out using the app earn triple points. You can earn double or triple points.

Cathay Pacific ‘Fires’ Plaza Premium As Lounge Operator In Hong Kong, French Company Sodexo Takes Over


Cathay Pacific has made an executive decision to let go of their airport lounge operator Plaza Premium and to replace them with the French hospitality company Sodexo following complaints from customers.

Cathay’s premium customers apparently complained over deteriorating quality in the Hong Kong departure lounges in recent time and the company allegedly took this as reason to kick Plaza Premium out.

Ritz-Carlton Riyadh Prison Reopens For Guests On Valentines Day (February 14, 2018)

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Ritz-Carlton, the worlds most luxurious prison, in the Saudi capitol of Riyadh has reopened its reservation system for new bookings effective on valentines day (February 14, 2018).

Ritz-Carlton Riyadh

The hotel has been used since early November (read more here) to house Saudi royal family members and government officials accused of corruptions. Some have paid their way out, but not all yet.

66 Year Old Stowaway On British Airways Flight From Chicago To London


It is not unusual to have stowaways that try to sneak into planes at destinations in less developed countries/regions that may unfortunately end up dead in unheated and unpressurized compartments.


It is, however, very unusual that someone is able to sneak into international flight without any boarding pass or even having a passport that just happened last week in the United States. 66 year old female was bale to bypass TSA, board the buss to the international terminal and board the British Airways flight to London. She was promptly returned back to the US after arriving to Heathrow.

Starwood Preferred Guest (SPG) 50 Nights Benefit Choices In 2018

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Few years ago, SPG introduced additional benefits for those members that stay 50, 75, or 100 nights instead of qualifying on just 25 stays. The Platinum qualification criteria, however, has stayed at 25 stays or 50 nights.

SPG 50 Gift Choice 2018

Those members that stay 50 nights during the calendar year can choose one benefit from number of options that have changed several times during the years.

Airfare of the Day: Singapore Airlines PREMIUM ECONOMY San Francisco CA, USA (SFO) to Hong Kong, PRC (HKG) from $1185 Round Trip

Today’s Airfare of the Day goes to Singapore Airlines and their midweek premium economy excursion round trip fares between San Francisco and Hong Kong.

Remember that you can always  or send me a message via  or  with your ‘good fare’ findings or questions about an airfare.

IHG Rewards Club Raises The Price Of InterContinental Ambassador To 40,000 Points (Still $200)


IHG Rewards Club has separate recognition program for InterContinental hotels called Ambassador (and now for Kimpton Hotels too).

IHG Rewards Club InterContinental Ambassador

Members can join Ambassador program by paying $200 or previously 32,000 IHG Rewards Club points. The cash component has stayed the same for new members but the price using points has been upped to 40,000.

Latest Twist On The Airberlin Collapse: Niki Lauda Buys Back NIKI


The Airberlin collapse after Etihad withdraw funding last year has certainly had few twists and turns. IAG, the parent of British Airways, Iberia and Vueling, had won the bid to purchase NIKI, but Austria had complained that the process was wrongly held in Germany when the HQ of the airlines was in Vienna and the bidding was reopened in mid-January.


On the latest bidding round the former owner of NIKI (where the name of the airline also comes from) Niki Lauda won it through his Laudamotion company leaving IAG find another way to crack its way to the Central European aviation market.

Hilton Honors Four Winback Offers From 5,000 To 50,000 Bonus Points (2018)

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Hilton Honors has this year relaunched the four separate Winback promotions that we have already covered earlier this month and I thought that it would be ideal to have one post explaining them all.

Hilton Honors Winback Promotions 2018

Hilton Honors uses these offers to target members that have not had stays for a while trying to entice them to become active members of the program again.

Airfare of the Day: SAS Scandinavian Airlines PREMIUM ECONOMY Brussels, Belgium (BRU) to Tokyo, Japan (NRT) from 847 € Round Trip

Today’s Airfare of the Day goes to SAS Scandinavian Airlines and their basic season premium economy restricted round trip fares between Belgium and Japan.

Remember that you can always  or send me a message via  or  with your ‘good fare’ findings or questions about an airfare.

LAST CALL: Le Club AccorHotels Up To 40% Off Private Sales For Stays Through 2019 (Book By January 25)

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Le Club AccorHotels launched last week their latest Worldwide up to 40% off Private Sales for stays through 2019 that are about to end.

Le Club AccorHotels Private Sales January 2018

As is the case with these sales, the discounts, minimum stay requirements and actual stay dates are region specific, but you must book them all by January 25.

EVA Air Renames Their ‘Elite’ Class To ‘Premium Economy’ And Introduces Some Updates

Taipei based carrier EVA Air underwent a name change for their Premium Economy product which was previously known as Elite Class and has now been renamed to simply ‘Premium Economy’.

EVA has also initiated some updates in the cabin product and well as on board amenities to bring the product more in line with international competitors.

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