Direct spending at the travel industry annually dropped .7 billion each day, 3.1 million one hour or so roughly .9 million per moment, and ,400 per 2nd, based on research by the united states Travel Association. In addition, the worldwide hotel industry revenue is forecast to get 0 billion in 20-16 from the united states alone.

Because you may observe, the hospitality and travel market is growing and flourishing without the signs of slowing at the future. With this particular enormous quantity of momentum, nevertheless, comes intense rivalry from brand-to-brand, advocating hospitality and travel businesses that are seriously interested in customer devotion to upward their customer adventure matches.One main means to achieve this would be to assemble a loyalty system that's focused around improving customer encounter. Let us look at some studying to pinpoint what that way.Colloquy recently researched 2000 US consumers to find extra info in regards to the distinct operational appeals of a website run by means of a loyalty plan.

The outcome signaled the critical requirements were convenience and personalization.83 percent of respondents stated They'd utilize it in case it had been simple to utilize75 percent of respondents stated They'd utilize it in case it enabled simple itinerary alterations69 percent of respondents stated They'd utilize it permits for paying traveling expenditures with devotion points69 percent of respondents stated They'd utilize it supplied advice about projected traveling destinations64 percent of respondents stated They'd utilize it kept track of traveling tastes56 percent of respondents stated They'd utilize it supplied personalized traveling Tips53 percent of respondents stated They'd utilize it provided customization of in Flight conveniencesPersonalization and advantage are all definitely awesome criteria for dedication programs, and directly in accord with this 20 17 Deloitte tips for purposeful growth within every element of their hospitality and travel market.Given we've got any thoughts of just what the attention of constructing a sturdy loyalty app for hospitality and travel should be, let us look in mails from 7 businesses which use convenience and personalization to effortlessly accentuate their loyalty programs and also solidify a favorable client experience.Inch. The SavoyThe Savoy sends personalized mails for their own devotion associates together with advice that fulfills personal preferences, beyond reservations, or even up coming trips. From the case below, The Savoy sends personalized tips to a contributor who's going to pay a visit to London. Having this particular kind of targeting, loyalty clients receive just mails that will definitely exude individual pursuits.

IHG Rewards Club Platinum Fast Track Or Triple Points + 2,000 Bonus Points For Each Kimpton Stay May 15 – August 15, 2018

IHG Rewards Club has launched new Your Choice-promotion for travelers from select corporations that can earn Platinum status or triple points between May 15 – August 15, 2018.

IHG Rewards Club Kimpton Bonus Offer

Platinum status requires five stays or members can elect to earn triple points instead. Members in either case will earn 2,000 bonus points for each Kimpton stay.

UPDATE: Be Careful With Duty Free Limit When Bringing Alcohol To Thailand – 75,000 THB Fine!


Last week, there was an interesting piece (access here) about group of Singaporeans that were bringing six bottles of whiskey to Thailand but the duty free purchases were carried by two members of the group that lead to huge problems.

Thailand Duty Free Limit

The two passengers were stopped after the customs, first were slapped with 75,000 THB duty that was later reduced to 33,000 THB that they paid and four bottles of confiscated whiskey was never returned.

Lightning Strike Causes London-Stansted Airport Disruption, Hour Long Delays Expected – Watch Your Flight Status!

As thunderstorms and torrential rain swept across the UK overnight, London-Stansted Airport suffered a lightning strike disabling many systems including the fuel supply for all aircraft.

The system outage caused numerous delays, some of which are still ongoing. Departing passengers should check their flight status prior to going to Stansted Airport.

Airfare of the Day: Gulf Air BUSINESS CLASS Bangkok (BKK), Thailand to London (LHR), United Kingdom from £1,115/$1,492/ ฿47,950 Round Trip


Today’s Airfare of the Day goes to Gulf Air and their business class promotional round trip fares between Bangkok and London.

Remember that you can always  or send me a message via  or  with your airfare-related findings or questions.

Compensation Clinic: Hotel Indigo Leicester Square (London) DND Issues


This week ufc1 pays a visit to the Hotel Indigo Leicester Square in London. This is a brand new IHG hotel that just opened a couple of weeks ago in the heart of Central London. One of our readers ran into an issue and interruption with their stay

Compensation Clinic Hotel Indigo Leicester Square (London)

Remember that you can always , send a message via  or use  and include photos too. We’ll try to cover a Compensation Clinic case here once a week, every Sunday.

U.S. Department Of Transportation Fines British Airways, Air Canada, Icelandair, Vietnam Airlines & TAME


U.S. Department of Transportation (DOT) this week issued five enforcement orders with penalties against five foreign airlines of British Airways, Air Canada, Icelandair, Vietnam Airlines and TAME.

British Airlines had failed to allow passengers to deboard after two long tarmac delays, Air Canada didn’t have proper handouts available for passengers in case of IDBs, Icelandair had failed to respond to customer complaints in a timely manner, and both Vietnam Airlines and TAME had marketed fares to US customers that had not been all inclusive.

Last Call: Buy Avianca LifeMiles With Up To 135% Bonus Campaign – ENDS MAY 30, 2018

The Avianca LifeMiles promotion for buying miles with up to 135% bonus on purchases is almost over and will end on May 30, 2018

LifeMiles members can purchase up to 200,000 miles every calendar year. Some members may have higher, individually targeted offers than others.

Airfare of the Day: Avianca BUSINESS CLASS New York NY (JFK), United States to Buenos Aires (EZE), Argentina from $1,254/AR$32,939 Round Trip

Today’s Airfare of the Day goes to Avianca and their business class restricted round trip fares between New York and Buenos Aires.

Remember that you can always  or send me a message via  or  with your airfare-related findings or questions.

Marriott Look No Further & SPG Best Rate Guarantee Program Update May 25, 2018

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Marriott has updated the Best Rate Guarantee terms of its Look No Further (applies to Marriott properties) and SPG Best Rate Guarantee-programs effective May 25, 2018.

Marriott SPG Look No Further

These programs are now brought under the same set of rules mainly from the Marriott side and requiring that the claims are done minimum of 24 hours before of hotel’s standard check in time (Marriott allowed 10PM local time day of checking in) and within 24 hours of making the reservation.

Lufthansa Domestic Flights With Longhaul Equipment – Watch Your Seat Reservations In First Class!


Lufthansa has in recent months operated several German domestic routes with long haul equipment such as Boeing 747 and Airbus A340, allowing Business Class passengers to select seats in First Class.

It’s recommended to watch these seat reservations as these don’t always stick per the experience of some of our readers.

Kimpton New Secret Password “Out Of Office” Through September 3, 2018

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Kimpton Hotels today launched new secret password “Out of Office” that is valid for stays through September 3, 2018.

Kimpton Secret Password Out Of Office

Members that utter these words at the time of checking in are in for a surprise that could be such as free parking, breakfast or drink at the bar (property decides).

Marriott Rewards Puerto Rico 15% Off + 2,500 Bonus Points July 1 – December 19, 2018

Marriott Rewards has launched new rate promotion for stays at four hotels in Puerto Rico that comes with bonus points.

Marriott Rewards Puerto Rico Bonus Points

Members can save 15% off of their stays between July 1 – December 19, 2018 that are made using promotional code M12 while earning 2,500 bonus points.

Airfare of the Day: Malaysia Airlines BUSINESS CLASS Kuala Lumpur (KUL), Malaysia to Sydney (SYD), Australia from $1,080/A$1,433/RM4,301 Round Trip

Today’s Airfare of the Day goes to Malaysia Airlines and their business class promotional round trip fares between Kuala Lumpur and Sydney.

Remember that you can always  or send me a message via  or  with your airfare related findings or questions.

IHG Rewards Club Up To 10,000 Bonus Points By August 31, 2018


IHG Rewards Club has sent out a new offer for select members offering them up to 10,000 bonus points by August 31, 2018.

IHG Rewards Club Platinum Fast Track + Bonus Points

Members can earn up up to 10,000 bonus points by staying five nights over one stay or 4,000 bonus points after first stay and additional 6,000 bonus points after the second one.

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